Cancellation & Refund Policy

Overview

This policy covers cancellations and refunds for all Scorpyns educational services including RanksApart and RankMentor platforms. We are committed to customer satisfaction while maintaining fair policies for our digital services.

1. Refund Policy

7-Day Full Refund Guarantee

• Eligibility Period: Full refund available within 7 days of purchase
• No Questions Asked: Complete refund for any reason within the eligibility period
• Processing Time: Refunds processed within 5-7 business days
• Refund Method: Amount refunded to original payment method

Refund Eligibility

• New Subscriptions: All new plan purchases eligible for 7-day refund
• Plan Upgrades: Upgrade charges refundable within 7 days
• Annual Plans: Full refund within 7 days, regardless of usage
• Trial Conversions: Full refund available for 7 days from paid subscription start

Non-Refundable Scenarios

• After 7 Days: No refunds available after the 7-day eligibility period
• Violation of Terms: Accounts suspended for terms violation not eligible for refunds
• Duplicate Payments: Only excess amount refunded, original subscription retained

2. Cancellation Policy

Subscription Cancellation

• Anytime Cancellation: Cancel your subscription at any time
• Immediate Effect: Access continues until current billing period ends
• No Future Charges: Automatic renewal stops after cancellation
• Data Retention: Account data retained for 90 days post-cancellation

How to Cancel

1. Self-Service: Cancel through your account dashboard
2. Email Request: Send cancellation request to [email protected]
3. Customer Support: Contact our support team during business hours

Grace Period Policy

• Payment Failures: 3-day grace period for failed payments
• Service Continuity: Full access maintained during grace period
• Automatic Retry: Payment retry attempted on days 1, 2, and 3
• Service Suspension: Access suspended after 3-day grace period expires

3. Platform-Specific Policies

RanksApart Plans

• Free Plan: No cancellation needed, account remains active
• Premium/Pro Plans: Standard cancellation and refund policies apply
• Feature Access: Premium features removed immediately upon cancellation

RankMentor Plans

• All Paid Plans: Standard cancellation and refund policies apply
• Trial Period: Cancel during trial without any charges
• Mentor Sessions: Unused sessions expire upon cancellation

4. Refund Process

Requesting a Refund

1. Email Request: Send refund request to [email protected]
2. Include Details: Mention order ID, payment reference, and reason
3. Verification: Our team will verify eligibility within 24 hours
4. Processing: Eligible refunds processed within 5-7 business days

Required Information

• Full Name: As provided during subscription
• Email Address: Registered email address
• Order/Payment ID: Transaction reference number
• Purchase Date: Date of subscription purchase

5. Special Circumstances

Technical Issues

• Service Downtime: Proportional refunds for extended service unavailability
• Account Issues: Technical problems preventing access may qualify for refunds
• Data Loss: Compensation provided for data loss due to technical failures

Promotional Offers

• Discounted Plans: Refund amount based on actual amount paid
• Coupon Purchases: Original payment amount refunded, not the full plan price
• Referral Bonuses: Referral credits non-refundable

6. Contact Information

Refund and Cancellation Support

Escalation

For urgent refund matters or disputes:

• Email: [email protected]
• Response Time: 12-24 hours for urgent matters

7. Important Notes

Payment Gateway Policies

• Processing Fees: Bank/gateway charges may apply to refunds
• International Payments: Currency conversion charges as per bank rates
• Refund Timeline: May vary based on bank and payment method

Account Management

• Data Download: Download your data before cancellation
• Reactivation: Cancelled accounts can be reactivated within 90 days
• Fresh Start: New subscription required after 90-day data retention period

This policy applies to all Scorpyns educational platforms including RanksApart and RankMentor and is subject to change. Users will be notified of policy updates via email.